Unfortunately, we do not have the staff to accommodate orders by phone, but we think you’ll find our online ordering system fairly easy to use. Simply click order from the menu at the top of the page and add your product to the cart. To view your cart and proceed to checkout, simply click the cart icon at the top right hand corner of the page.
Shipping fruit is expensive due to the bulk and weight, and we’d still have to charge the same amount to ship a smaller box. We’d rather give you the bang for your buck! If it’s too much fruit, we’re pretty sure the extra pieces will put a smile on a friend’s face.
To calculate shipping, navigate to your cart and scroll down. Below the subtotal, you will see the option to calculate shipping. Click calculate shipping, and enter your state & zip code, then click update totals. Flat rate included means there is not an additional shipping fee.
You sure can! Click set multiple addresses at the top right of the checkout page.
Absolutely! You can include your gift message in the notes section of the checkout page.
We ship via FedEx ground.
We ship Mon-Fri. Orders received after 12pm will be shipped on the next shipping day.
Yes! We’ve partnered with Route to insure every single order against loss, damage and theft.
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
All of Route’s policies are listed here
We take every precaution to make sure this doesn’t happen, but sometimes perishable products perish in transit. If your fruit has spoiled in transit, please take photos of the spoiled fruit and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
While Route itself is not an insurance company, Route provides access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route’s Protect product legal and compliant for brands to offer as shipping insurance to their customers.
Route’s Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. We’re providing Green Package Protection to each order free of charge.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Route is covering the cost to neutralize shipping emissions for all orders that are purchased through our site at no additional cost to you. “Green Package Protection” Shipping includes package protection, with the additional benefit that your shipment is carbon neutral.
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.